Terms and Conditions

Welcome to Refill SA (refillsa.com). By downloading, accessing, or using our website, mobile application, or services, you agree to these Terms and Conditions. Please read them carefully.1. Overview of ServicesRefill SA provides a digital healthcare platform that offers:E-Prescription Management: Digitizing, tracking, and sending automated refill reminders for your prescriptions.
Medication Delivery: Temperature-controlled delivery of prescription and non-prescription medications to your doorstep.
Telehealth Consultations: Secure video consultations with licensed healthcare providers for advice, treatment plans, and prescription renewals.
Patient Management Programs: Support and resources for managing chronic health conditions.
2. Eligibility & Account RegistrationAge Requirement: You must be at least 18 years old (or the legal age of majority in your jurisdiction) to create an account.
Accurate Information: You agree to provide accurate, complete, and updated personal, contact, and medical information.
Account Security: You are responsible for keeping your account login details secure. Any activity under your account is your responsibility.
3. Medical Disclaimers & Emergency NoticeNot for Medical Emergencies: Refill SA is not an emergency medical service. If you are experiencing a life-threatening emergency, please call 997 (Ambulance) or visit the nearest hospital immediately.
Professional Judgment: Telehealth consultations and e-prescription services supplement, but do not replace, comprehensive in-person medical care when physically required.
4. Prescriptions and OrdersValid Prescriptions Required: All prescription medications require a valid order/e-prescription issued by a certified healthcare professional licensed in Saudi Arabia.
Pharmacist Review: Our clinical pharmacists review all prescription orders for safety, correct dosage, and potential interactions before fulfillment. We reserve the right to decline or request verification for any order.
Product Availability: All orders are subject to product availability and stock verification.
5. Delivery PolicySafe Delivery: Medications are delivered using temperature-controlled packaging to maintain quality and safety.
Receipt of Delivery: You (or an authorized adult) must be present at the provided delivery address to receive prescription orders.
6. Pricing and PaymentCurrency: All prices and charges are displayed in Saudi Riyals (SAR) unless stated otherwise.
Payment Processing: Payment is processed at the time of order confirmation via accepted digital payment methods or health insurance (where applicable).
7. Privacy and Data SecurityData Protection: We comply with applicable Saudi Arabian healthcare privacy laws and regulations.
Encryption: Your health records, prescription data, and personal information are encrypted and handled confidentially. For details, please review our Privacy Policy.
8. User ConductYou agree not to:Use false identification or submit fraudulent prescriptions.
Share or resell medications received through the platform.
Attempt to bypass security features or interfere with the platform’s operations.
9. Limitation of LiabilityRefill SA strives to maintain the highest quality and safety standards. However, Refill SA is not liable for indirect damages, service delays caused by inaccurate information provided by the user, or issues arising from the misuse of prescribed medications against medical advice.10. Governing LawThese Terms and Conditions are governed by and construed in accordance with the laws and healthcare regulations of the Kingdom of Saudi Arabia.11. Contact InformationFor support, questions, or inquiries regarding these terms, you can contact us at:Email: info@refillsa.com
Phone: +966 59 029 5972
Address: 4804 Northern Ring Branch Road, Hittin Dist, Riyadh 13513 - 7148, Saudi Arabia

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